Some tickets not visible in group list
We are having a problem with some techs not able to see some tickets in the group list but they do show up when they are searched for. This has happened randomly about 15 times. For example, I'll have...
View ArticleQuick Ticket Generation Problem
When users are logged in as techs and had a ticket previously opened in the 'My Tickets' tab, clicking on the URL which should have some information already populated (rt id, subject etc) does not...
View ArticleMonitor BBCredit
Hi All, Does anyone know how I can configure SolarWinds to poll for BBCredit utilisation and product a graph, here is a link to the object Cisco SNMP Object Navigator? Regards,Barry
View ArticleReporting on Individual Clients
I am trying to produce a report from the help desk system that highlights the tickets submitted per user/client but I cannot select Client as the category for the report?? I want to produce a report...
View ArticleHow do you include Windows Event Log details in alerts
I am trying to replace another monitoring solution for our Windows servers in-house. I am playing with the Event Log Forwarder utility and the APM Event log Application Monitor component. I cannot get...
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ESX Alerts SAM
Hi all I have a vm environment that contains of several esx hosts, is there any possibilty to set triggers in advanced alerts to se if an esx host disconnects from vcenter?
View ArticleAlerts Suppression
Hi,I have the following nodes setup on each clusters:INTERNET --> Router (Gateway) --> LAN Switch --> 6 ServersEach node has SNMP community string and Location setup and are all currently...
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Creating Alert for Application Monitor
Hi, I'm trying to create an alert for an application monitor. The application has 4 or 5 different components within it and i want the alert to send me an email if any of these components go down. I...
View ArticleAlert still firing when exclusion conditions are met
Sorry if this issue has already been addressed in other posts, but I couldn't find anything on it.In my network we have a couple of hundred ether-channels configured. 90+% of them are 4 Gbps, but a few...
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Alerting on receive and transmit errors
Hi Community, I currently have an alert setup as such-What I want this error to do is alert when either the recv or xmit errors exceeds 1 and clear immediately when they are 0. The problem is I cannot...
View ArticleTrap Viewer message parsing
Hi, I'm trying to parse a trap viewer message and the variables dont appear to be working as intended. I'm wondering if someone could help.if i do ${MESSAGE} as a whole it comes back with:SNMP Trap...
View ArticleAdvanced Alert on Node Added/Removed Event
I'm trying to set up an advanced alert to trigger when a node is added or removed from Orion. I've gotten the custom sql query correctSelect Message, EventTimeFrom EventsWhere (EventTime BETWEEN 40917...
View ArticleAlerts on Groups
Hello All, Just wondering if there is an easy way to create an Alert on a groups regarding Volume sizes? I'm not much of a SQL guy, so i'm very limited. Looks like when you mark the "Property to...
View ArticleHelp with CPU Alerts and Sending Top 10 Processes using CPU
I found the pre built alert for CPU useage and sending the Top 10 CPU using processes with the alert. How does this alert function and where are the values from the Execute stored and pulled from? I...
View Articlereport node's downtime?
Has anyone figured out how to report a node's DOWN TIME? I have a requirement that we need to include the length of time a node has been "down" with the email alerts we send out - or, probably...
View Articlealert on interface down
Hi,I need to make alert with following conditions:I have 5 cisco switches that I monitor and not all ports are connected so some interfaces are DOWN all the time.I want alert that fire up only when...
View ArticleDo dependencies work with Basic alerts?
Are Groups and Dependencies used with Basic alerts? My suspicion is that the answer is no, since dependencies are defined in the database and Basic alerts do not query the Orion database as part of...
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Trouble with Alert Manager action sending of E-Mail A Web Page
I am attempting to build an alert with Orion Alert Manager that will E-Mail a Web Page. This is the first time I am attempting to use this "Action". I am not having any luck. I am trying to create an...
View Article95th Percentile Alert
I am trying to formulate an alert to trip if CPU/Memory exceeds 95th percentile line for 5 min...anyone have a clue on the sql statement or if what I am looking for is even possible?
View ArticleVirtual server down alert containing its esxi host name
I've searched around a bit and was not able to find anyone else who has presented this question. I'm trying to include a virtual server's esxi host name that its residing on in a down node email...
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